Replacement and Refund Policy

We want to ensure that you have a hassle-free shopping experience with us. Please read our Replacement and Refund Policy carefully to understand your rights and responsibilities.

Eligible Conditions for Replacement :

  • Eligibility for product replacement is limited to established customers, as determined by our verification process. New customers making their initial purchase are not eligible for replacement services. This is to ensure genuine complaints and replacement services.
  • Replacement requests must be made within 7 days from the delivery date.
  • Products with item mismatches, or products with missing parts are eligible for replacement.
  • Products damaged due to customer mishandling or misuse are not eligible for replacement. Products damaged during transit are excluded from replacement consideration, given that shipping operations are outsourced to third-party entities.
  • The eligibility for replacement is contingent upon the entirety of the shipment, including the product, packaging, and accompanying documents such as invoices, being in a satisfactory and undamaged condition.
  • Products without original packaging or missing components will not be eligible for replacement.

Refund and Return:

  • We adhere to a policy of non-refundability and non-returnability.

How to Apply for Replacement :

  • To apply for a replacement, please contact our customer support team at / 📞 03348127479 within the specified time frame.
  • Provide order details, photos of the damaged/mismatched product, and any other relevant information.

Replacement and Refund Timeframe :

  • Replacement requests will be processed within 2-3 business days upon receiving all necessary information.

Contact Us :

  • For any questions or assistance regarding replacements and refunds, please contact our customer support team at   ✉ / 📞 03348127479.

The final decision regarding the eligibility of a product for replacement rests with IEM Robotics.

By making a purchase on our website, you agree to abide by our Replacement and Refund Policy.